FAQ

Returns
What’s your return policy ?

We offer free returns on all unworn shoes within 10 days of receipt. We know you need to try them on for fit and comfort, but make sure to only wear them on clean floors inside (and never outside, if you plan to return them). Our material stretch and take the shape of your feet when worn. In case they feel slightly snug, they will open up and take the shape of your feet.

Do you offer refunds? 

We do not provide refunds on any orders but we do offer credit notes that are valid for a year.​​​​

Shipping
What are the terms and conditions for shipping?

For all orders, all taxes and duties are included in the price We offer free shipping across India. ​

​​Are there be any hidden taxes or duties that I have to pay? 

For all orders, all taxes and duties are included in the price mentioned.

Exchange
Can I exchange my product for another one?

Exchange can be done with in 10 working days, with unworn condition of footwear. We provide exchange only if problem with size.

General Information
How do I track my order?

You will receive a tracking number on your email ID/ WhatsApp number once your order has been placed. ​​​

Sizing & Care
I can’t find my size in your available options; can you customize a smaller/bigger size for me? 

Yes, you can contact our team on Whatsapp for the same..

What size should I choose?

Anushra shoes come in European sizes and are true to size. We recommend selecting your regular size in our styles, Please click on ‘SIZE GUIDE’ mentioned on each product page for further assistance. If you are in between size, we suggest you go for a bigger size.